Caruso Events support

For help with the app, email events@carusoventures.com. Include your event name, app version, phone model, and a brief description of what happened. Do not send passwords, sign-in codes, or other guests’ private information.

Signing in and finding your event

Use the email address associated with your event invitation. If you use Google or Microsoft, choose the account with that address. Installing the app does not grant event access. If your event is missing or your invitation uses a different address, contact us so we can check the guest record.

Updating event information

Connect to the internet and reopen the app to refresh event information. Cached details can remain visible while offline. Check the selected event date before using the agenda or travel information. Contact the event organizer for urgent or time-sensitive changes.

Privacy and contact sharing

Open Settings to review your sharing choice for each event. Turning off sharing takes effect after the service confirms the change; other guests see it when their directory refreshes. Information already saved by another guest cannot be recalled.

Deleting your app account

Open Settings → Delete account and confirm. This removes your app login and app-held personal data, including saved responses and directory access. It does not cancel an event registration or delete Caruso Ventures’ separate contact records. For questions about those records or help accessing your account, email us.

If your installed pilot build says account deletion is not yet available, contact events@carusoventures.com for assistance while the updated build is being distributed.

Testing the app

During the pilot, install updates through TestFlight and report issues with the build number you tested. An App Store download link will be provided when the release is available.